Terms & Conditions

Last updated: 12 October 2026

1. Who we are and what we sell

Everything Gansbaai (www.everythinggansbaai.co.za) is a local business directory for Gansbaai, Kleinbaai, De Kelders, Franskraal and Pearly Beach. These terms apply when you buy a paid package from us: a Shark or Whale business listing, or an estate agent profile. Creating a profile, posting a classified and a Free listing cost nothing and involve no payment.

2. Prices and payment

Current package prices, and any launch discount that applies, are shown on our List your business page. All prices are in South African rand (ZAR). The price you pay is the price shown when you started your sign-up, even if you complete payment later and a discount has since changed.

A package is bought for a term of either one month or six months, and is paid for at the start of the term. Payment is made online through PayFast, our payment provider. You choose how to pay when you sign up:

6-month term. You pay for six months in one payment when you sign up, by card or PayFast Instant EFT. The subscription then renews automatically every six months, with a new six-month payment each time, until you cancel.
Monthly subscription. You pay for the first month when you sign up. PayFast then charges the same card automatically at the start of each following month until you cancel. Your card details go directly to PayFast; we never see or store them.

A few existing customers pay by EFT invoice for a six-month term. That does not renew automatically either.

Launch discounts. Where a launch discount applies, it covers your first six-month term only: the first six payments of a month-to-month subscription, or the first payment of a six-month subscription. Launch discounts are for the monthly and six-month subscriptions and do not apply to EFT invoices. After that, your subscription is charged at the package price shown on the List your business page. The price you will pay after the discount, and the date it starts, are shown on your dashboard from the day you subscribe.

3. Delivery of the service

We sell a digital, online service. Nothing is shipped. Once your payment is confirmed, your listing or agent profile is activated on the website and app, after a quick check by our team that the details are suitable to publish. We aim to do this as soon as possible, and usually within one business day. You will receive an email confirming your payment.

Your term starts on the day your payment is confirmed. Package features are as described on the List your business page at the time you buy.

4. Cancellation

You may cancel at any time. You can cancel a card subscription yourself from your dashboard (“Cancel subscription”), or by emailing us or messaging us on WhatsApp. Cancelling stops all future payments, and nothing is charged after that. A once-off payment does not renew, so there is nothing to cancel.

If you cancel part-way through a term, your listing stays live at its paid level until the end of the term already paid for, subject to section 5. When that term ends, it moves to the Free listing level unless you choose to pay for another term.

If a renewal payment does not go through, your listing stays live at its paid level for three days after the payment date, so you have time to fix the problem (for instance by updating your card on your dashboard). If the payment has still not come through by then, your listing moves to the Free listing level until you pay.

5. Refunds

If you change your mind, ask us for a refund within 7 days of your payment and we will refund the full amount. Email us or message us on WhatsApp with the business name and the email address used to pay.

After 7 days, payments for a term that has already started are not refundable. The exceptions are a duplicate or incorrect charge, or a listing we are unable to publish, for which we will refund you in full.

Approved refunds are paid back to the original payment method through PayFast, and can take several business days to reach your account.

6. Your listing

You are responsible for the accuracy of what you submit, and for having the right to use any photos and text you upload. We may edit, decline or remove content that is inaccurate, unlawful, misleading or offensive, and we may remove a listing that breaks these terms. If we remove a paid listing for a reason that is not your fault, we will refund the unused part of your term.

7. Our responsibility

We work to keep the directory available and accurate, but we do not guarantee uninterrupted access or any particular number of visitors, enquiries or sales. To the extent the law allows, our liability to you is limited to the amount you paid us for the package in question. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

8. Privacy

How we handle your personal information is set out in our Privacy Policy.

9. Changes and governing law

We may update these terms and will change the "Last updated" date above when we do. A change does not affect a term you have already paid for. These terms are governed by the laws of the Republic of South Africa.

10. Contact

Email: info@everythinggansbaai.co.za
Telephone and WhatsApp: 062 741 3503